Client Charter

Our core purpose

To supply the right product, at the right price, at the right time.

Our core values

We will always:
• Provide outstanding service
• Provide valued products and services to our clients
• Work as a team both internally and with our clients
• Be approachable and considerate to everyone
• Act professionally and efficiently for our clients
• Have fun and enjoy our work

Our commitment to you

We have developed policies within our company that help us to provide better products to our clients; some of these are listed below.
• You will have a dedicated Account Manager who ensures your order is completed on time
• All e-mails will be answered within four business hours
• We will constantly strive to improve what we do
• We will keep you fully informed by e-mail, or phone on the progress of your order - from initial quotation, until delivery.
• All letters and telephone calls will be dealt with within one business day
• We will inform you about the latest products we can provide to help you grow your business
• We will agree deadlines with you and stick to them when possible

Your commitment to us

In order to ensure that we fulfil our part of the agreement, we ask you, the client, to agree to the following simple commitments:
• Return our e-mails within four business hours
• Answer all our letters and telephone calls within one business day
• Pay us within your agreed credit terms