Privacy Policy

Privacy Policy

Celsur Plastics Limited (“We”) are committed to protecting and respecting your privacy. This policy and any other documents referred to, on it sets out the basis on which any personal data we collect from you, or that you provide to us via this website, will be processed by us.

The information that every customer supplies to us for ordering direct or online is kept strictly confidential and will not be sold.

In the course of our dealings with you, we will collect and process data, which contains personal information about you, in order to provide you with the goods and services you request and to support our ongoing relationship with you. This is considered lawful as we have a legitimate business interest

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is:

Celsur Plastics Limited
Lovett Road
The Causeway
Staines
Middlesex
TW18 3AZ

 

INFORMATION WE MAY COLLECT FROM YOU

The information below is referred to in this Privacy Policy as personal information:

  • Name and Job Title
  • Address
  • Email
  • Telephone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to surveys and/or offers
  • Product selection history
  • Purchases and purchasing habits

This website may collect and process the following personal data about you:

  • Information that you provide by filling in forms on our site celsur.co.uk (our site). This includes information provided when you complete our on- line accounts form and enquiry form.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

WHAT HAPPENS TO THE INFORMATION WE COLLECT?

Any and all data collected by us will be used in accordance with the General Data Protection Regulation 2018 (GDPR). The information collected will be used

  • To process orders
  • To process applications for credit agreements
  • To maintain records
  • To provide pre and after sales service
  • To comply with legal requirements
  • To contact you with legitimate interest, as defined by the ICO.

Order Processing – For on-line orders we send one e-mail message to confirm each order you make and we occasionally use e-mail addresses for promotion of sales or other items of interest to our customers. If you do not wish to receive these promotions you may unsubscribe at any time. We do not sell e-mail addresses to any third parties.

“Cookies” – Information which allows us to recognise who you are and how you use this website. This data is collected by cookies from your navigation through the site and is used in order to help personalise your experience (suggested products etc.) and save you the time and effort of re-entering information on each return to the site.

Deliveries – We may pass your information on to another organisation for the purpose of supplying/delivering products or services which have been ordered / requested as we have a legitimate business interest

IT – We may pass information to any outsource that we use solely for internal purposes, these include IT Support or any other organisation that provides a legitimate service to us. Only organisations that support and assist Celsur Plastics with our day to day activities will have monitored access to any data stores.

 

IP ADDRESSES AND COOKIES

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 

STORING YOUR PERSONAL DATA

Celsur Plastics take security seriously and we take all the necessary steps to ensure that the information transferred by any website forms is not stored by the website. The data is collated into an email and sent to us over Simple Mail Transfer Protocol (SMTP). The SMTP servers are protected by TLS meaning the email content is encrypted before being sent over to us. The website stores personal data (name, address, contact details) as well as transaction history on a secure database, accessible only by the directors of the company and our third party web developers via a dual password login access area.

Except to verify credit/debit card information to complete your order, we do not store, use or release any credit/debit card or financial information for any purpose. Celsur Plastics understands your concerns over Internet security.

Because we share your concerns we’ve worked closely with our website designer to develop a highly secure on-line ordering process that lets you shop and order with confidence using WorldPay and PayPal.

All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.

 

OUR THIRD PARTY DATA PROCESSOR

The website was built by Design Incorporated (UK) Ltd who acts as our third party data processor. The supplier is fully GDPR-compliant and has built this site with secure technology.

We also use GOOGLE and MailChimp who act as third parties to process personal data on our behalf. We have carefully chosen these third parties as they comply with the GDPR legislation

 

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our purchasing & delivery obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

 

DISCLOSURE OF YOUR INFORMATION

We may only disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Celsur Plastics Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use www.celsur.co.uk/terms_of_use and other agreements; or to protect the rights, property, or safety of Celsur Plastics Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We may pass your information on to another organisation for the purpose of supplying/delivering products or services which have been ordered / requested as we have a legitimate business interest.

 

YOUR RIGHTS

You are within your rights to request to view and/or remove any personal information we hold on you. In order to do so, please email info@celsurplastics.co.uk. However, please note that removing data may impact our ability to conduct business with you.
You have the right to unsubscribe to any and all marketing material (in the form of email communications and direct mail campaigns) by choosing the unsubscribe button within the footer of all our electronic marketing communications.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. You are entitled to

  • Ask what information the company holds about you and why.
  • Ask how to access your data.
  • Be given the opportunity to keep your data up to date.
  • Remain informed as to how the company is meeting its data protection obligations.

Requests from individuals should be made by email to info@celsurplastics.co.uk.

We will always verify the identity of anyone making a subject access request before

handing over information.

 

CHANGES TO OUR PRIVACY POLICY

If this Privacy Policy should change, the updated version will be posted on our website so that you are always aware and up to date on our policies, what information we collect, how we use it, who we share it with and why we do so.

Any changes we may make to our privacy policy in the future will be updated here. The updated Privacy Policy will be seen to be in effect from the moment it is posted on our website and, where appropriate, notified to you by e-mail.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Celsur Plastics Limited.